Effective Date: January 1, 2021

Introduction

ITM Enterprise is committed to providing transparent, professional, and efficient services. These policies and procedures outline the processes, responsibilities, and expectations to ensure a consistent and high-quality experience for all clients.

Services Offered

ITM Enterprise provides the following services:

• Business Brokerage
• Business Funding
• Business Plan Writing
• Digital Marketing
• Equity Partnerships

Client Onboarding

1. Clients must complete the intake form on ITMEnterprise.com.
2. A consultation will be scheduled to assess the client’s needs and determine eligibility for services.
3. Documentation required for services (e.g., business financials, identification, etc.) must be submitted within seven (7) business days of request.

Service Delivery

1. ITM Enterprise will deliver services as outlined in the signed service agreement.
2. Timelines for deliverables will be communicated in writing and may vary depending on the complexity of the client’s needs.
3. Clients will be informed of any delays or additional requirements promptly.

Payment Policy

1. All payments must be made in full before the commencement of services unless otherwise specified in a signed agreement.
2. Accepted payment methods include credit card, bank transfer, and other digital payment platforms.
3. Refunds are only issued under specific circumstances as outlined in the refund policy below.

Refund Policy

1. Refunds are available only for services not rendered, and clients must submit a written request within 14 days of payment.
2. Customized services such as business plans, funding applications, or digital marketing campaigns are non-refundable once initiated.
3. Disputes regarding refunds will be resolved through mediation before legal action.

Confidentiality

1. ITM Enterprise will maintain the confidentiality of all client data in accordance with privacy laws.
2. Clients must not disclose proprietary strategies, templates, or materials provided by ITM Enterprise.

Complaints and Disputes

1. Clients can submit complaints in writing via email or the contact form on ITMEnterprise.com.
2. ITM Enterprise will respond within five (5) business days and propose a resolution within ten (10) business days.
3. Disputes unresolved through communication will be subject to arbitration.

Terms and Conditions

Acceptance of Terms

By accessing ITMEnterprise.com, you agree to the terms and conditions outlined below. If you do not agree, please discontinue use of the website.

Use of the Website

1. Users must be at least 18 years old to use this website and its services.
2. The website and its content are for informational and personal use only. Unauthorized commercial use is prohibited.

Intellectual Property

1. All content on ITMEnterprise.com, including text, graphics, logos, and software, is the property of ITM Enterprise and protected by copyright law.
2. Users may not reproduce, modify, or distribute any materials without prior written consent.

Limitation of Liability

1. ITM Enterprise is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the website or its services.
2. ITM Enterprise does not guarantee outcomes for business funding, sales, or marketing services, as results depend on client cooperation and external factors.

User Responsibilities

1. Users must provide accurate and truthful information when using the website and its services.
2. Users are responsible for maintaining the confidentiality of their account credentials.

Payment Terms

1. Payments must be made in accordance with the policies outlined in the service agreement.
2. Failure to make payments may result in suspension or termination of services.

Privacy Policy

1. ITM Enterprise collects personal data to improve services and communication. Details on data collection and usage are outlined in the [Privacy Policy].
2. User data will not be shared or sold to third parties without consent, except as required by law.

Third-Party Links

The website may contain links to third-party websites. ITM Enterprise is not responsible for the content, security, or privacy practices of these external sites.

Termination of Use

ITM Enterprise reserves the right to terminate user access to the website and services for any violation of these terms.

Governing Law

These terms and conditions are governed by the laws of the State of Florida, United States.

Updates to Terms

ITM Enterprise may update these terms and conditions at any time. Users are encouraged to review this page periodically for changes.